Device technical support, charged per job
Already own the equipment and need someone to configure, tune or fix it? Send the vendor, model and a description, and COREIT quotes the scope and a fixed price before starting.
Summary: COREIT supports configuration, tuning, firmware upgrades and fault handling for network devices, servers, storage, backup and UPS from many vendors, charged per job at a fixed price quoted in advance. No Care contract is needed.
Jobs COREIT does one at a time
Incident handling
Network down, hung devices, no access to the admin interface, flaky Wi-Fi, HA that does not fail over.
Configuration review and tuning
Clean up firewall rules, review VLANs and routing, tune Wi-Fi channels and power, QoS and bandwidth control.
Planned firmware upgrades
Check patches, back up configuration, upgrade step by step (including HA pairs) and verify afterwards.
Additional configuration
Site-to-site and user VPN, new VLANs and SSIDs, access policies and identity integration.
Replacement and recovery
Replace a failed device, restore configuration from backup, and coordinate warranty with the vendor or supplier.
Testing and reporting
Measure Wi-Fi coverage, speed and packet loss, test failover, and deliver a short report with recommendations.
How it works, from request to report
Send the model and a description
Tell us the vendor, model, firmware version (if known) and the problem or task.
Receive the scope and a fixed price
COREIT confirms what will be done and quotes that single job before starting.
Done remotely or on site
Configuration is backed up before any change. Anything that can be done remotely is, to be faster.
A short report
A record of what was done, the current state and what to do next, with the configuration backup.
Equipment COREIT supports
| Vendor | Common lines and models | Typical support work |
|---|---|---|
| Fortinet | FortiGate 40F, 60F, 70F, 70G, 90G, 100F, 120G, 200F, 200G, 400F, 600F; FortiSwitch 124F, 148F; FortiAP 231F, 431F; FortiManager, FortiAnalyzer | Rules and VPN, HA, SD-WAN, FortiOS upgrades, bandwidth tuning |
| Cisco | Catalyst 1000, 1200, 1300, 9200L, 9300, 9500; Catalyst 9100 / CW916x; Meraki MS and MR; ISR 1000 / 4000; Secure Firewall 1200 / 3100 | VLANs, routing, stacking, Wi-Fi, IOS XE upgrades, roaming |
| Palo Alto Networks | PA-410, PA-440, PA-450, PA-1410, PA-1420, PA-3410 | Policies, GlobalProtect VPN, App-ID, PAN-OS upgrades, HA |
| Juniper Networks | EX4100, EX4400; SRX300 series; Mist AP45 | VLANs, routing, SRX policies, Mist Wi-Fi |
| HPE Aruba | CX 6000, 6100, 6200F, 6300M, 8325; AP-505, 515, 535, 635, 735; Aruba Central; ClearPass; Instant On | Stacking and VSX, Wi-Fi, 802.1X, guest portal |
| Ubiquiti | UniFi Dream Machine Pro, UDM SE, USW Pro, U6, U7; UniFi Protect; UniFi Access | Multi-SSID and VLAN networks, cameras, access control |
| EnGenius | EnGenius Cloud series (ECW, ECS) | Wi-Fi, AP configuration and tuning |
| Dell Technologies | PowerEdge R360, R660, R760; PowerVault ME5; PowerSwitch N-series | iDRAC, RAID, firmware, virtualization |
| HPE | ProLiant DL20 Gen11, DL360 / DL380 Gen11 and Gen12; MSA 2060 | iLO, RAID, firmware, virtualization |
| Lenovo | ThinkSystem SR250 V3, SR630 V3, SR650 V3 | XClarity, RAID, firmware |
| Synology | DS923+, DS1823xs+, RS2423+, RS3621xs+; Active Backup | Volumes and RAID, backup, file sharing, Surveillance Station |
| QNAP | TS and TVS-h series | Storage, snapshots, backup |
| Microsoft và VMware | Windows Server 2022 / 2025, Hyper-V, Microsoft 365, Entra ID; VMware vSphere | Active Directory, permissions, MFA, virtualization |
| Bitdefender và Kaspersky | Bitdefender GravityZone (Business Security, Premium, Ultra); Kaspersky Endpoint Security for Business | Agent rollout, policies, EDR, alert handling |
| Veeam | Backup & Replication, Backup for Microsoft 365 | Backup jobs, repositories, recovery tests |
| APC và Eaton | APC Smart-UPS SMT, SRT, Easy UPS; Eaton 5P, 9PX, 9SX | Battery replacement, monitoring setup, load and runtime |
Vendor names and product codes belong to their respective owners and are used only to describe supported equipment. COREIT does not represent any vendor unless stated.
Frequently asked questions
Do I need a Care contract?
Not required. You can ask for help one job at a time. If you later need continuous monitoring, you can move to a COREIT Care plan.
How is the price set?
Each job is quoted at a fixed price for its scope, after you describe it and before COREIT starts work.
Do you support equipment bought elsewhere or out of warranty?
Yes, provided the device still works and COREIT has access. Failed hardware depends on the vendor's or supplier's warranty policy.
What if my model is not on the list?
The list covers common lines, not everything. Send the vendor and model and COREIT will confirm whether it can support it.
Can it be done remotely?
Most configuration, tuning and software fault handling can be done remotely. Hardware faults or cabling need an on-site visit.
Need help with a specific device?
Send the vendor, model and a description. For urgent matters, choose the urgent request mode in the form.