COREIT Care — Scheduled operations & maintenance
We do not just install and leave. COREIT stays with you running the system every day.
Summary: COREIT Care monitors infrastructure (LAN, WAN, power and room environment, servers and storage, Wi-Fi) at 4 levels: Basic, Business, Enterprise and Premium. Pricing is quoted by size and level. Network security is a specialist field and is not part of the Care plans.
COREIT Care monitors infrastructure across 5 categories at once: the internal network (LAN), the external link (WAN/ISP), power and room environment, servers and storage, and Wi-Fi, at 4 increasing levels of depth. Network security is a specialist field with its own team and processes; see the Network security page.6 categories: network security, internal network (LAN), external connection (WAN/ISP), power & server room environment, servers & storage, and Wi-Fi, across 4 increasing levels of depth.
the 4 Care levels
Care Basic
What it is: Basic monitoring of 5 infrastructure categories, email alerts and handling during business hours.
- Basic monitoring of all 5 categories with email alerts and handling during business hours
- Scheduled patching and ticket support
Care Business
What it is: 24/7 real-time monitoring of LAN, WAN, servers and storage; response SLA under 30 minutes.
- 24/7 real-time monitoring of LAN, WAN, servers and storage
- Power & Wi-Fi: basic monitoring
- Response SLA under 30 minutes, monthly performance report
Care Enterprise
- Proactive response (automatic failover) for LAN and WAN
- Power, servers, Wi-Fi: 24/7 real-time monitoring
- Quarterly architecture review, highest handling priority
Care Premium
What it is: A dedicated engineer watches your system, with periodic trend reports and a response SLA under 15 minutes.
- Dedicated: a named engineer watches LAN, WAN and servers, with periodic trend reports
- Proactive response for all remaining categories
- Response SLA <15 minutes
| Scope | Basic | Business | Enterprise | Premium |
|---|---|---|---|---|
| Internal network (LAN) | Level 1 | Level 2 | Level 3 | Level 3 |
| External connection (WAN) | Level 1 | Level 2 | Level 3 | Level 3 |
| Power & server room environment | Level 1 | Level 1 | Level 2 | Level 3 |
| Servers & storage | Level 1 | Level 2 | Level 3 | Level 4 |
| Wifi | Level 1 | Level 1 | Level 2 | Level 3 |
Level 1: Basic monitoring (email, business hours). Level 2: 24/7 real-time monitoring. Level 3: Proactive response (automatic failover). Level 4: Dedicated (named engineer, periodic trend reports).
Price: contact us for a quote by size and the level actually chosen. We keep it flexible for negotiation and do not publish specific figures.
COREIT Cloud Care
For businesses that already have servers/cloud/a data center (including customers already using COREIT's IDC integration service ), and need a professional operator.
- Continuous cloud/IDC infrastructure monitoring & operations
- Scheduled backup to keep data safe
- Optimizing infrastructure cost to actual usage
Price: Contact us for advice
Already have infrastructure and need an operator who keeps their commitments?
Request a quote for the Care plan that fits your size and risk level.